Volunteers are not paid but neither are they cost-free. Staff/management time needs to be dedicated to recruiting, training, and supporting volunteers.
Many of the policies and procedures that you have in place as an organisation will need to be reviewed and adapted for volunteers. Recruiting volunteers, for example, is a different process from the recruitment of staff.
It is helpful if you are able to pay volunteers’ out of pocket expenses, although this is not always possible. You will want as an organisation to be able to show your appreciation to volunteers, for example by organising special events or by including them in staff days.
For more information and resources about working with volunteers please see the Wales Council for Voluntary Action (WCVA) website.