WE ARE SHELTER CYMRU, THE HOUSING AND HOMELESSNESS CHARITY COVERING THE WHOLE OF WALES.
WE BELIEVE THAT BAD HOUSING WRECKS LIVES AND THAT EVERYONE SHOULD HAVE A DECENT, SUITABLE HOME.
]Admin and Office Work, Homelessness and Housing, Advocacy, Advice Work and Counselling
•You will work alongside our Caseworkers to provide additional support to our most vulnerable clients. •You will assist the Housing Law Caseworkers and Shelter Cymru clients by providing time outside of the case work appointment to ensure the client has understood what advice has been given, that they understand their rights and that they are able to take any actions needed. •You will support the decisions and choices and understand the viewpoint of the person you are advocating for. •You will provide help in signposting to other services that might be able to support the client. •You will stay in touch with the client throughout the process to make sure that they understand everything that is happening. •You will communicate effectively with the person you are supporting with and other people involved with their lives. •You will research and communicate information.
/ Working with children and/or vulnerable adults
/ Group activity
Premises type: Office based, potentially some community locations where advice surgeries are offered in community venues, potentially attending court
Public transport: The main location for this role will be Shelter Cymru Head Office. This is in a city centre location served by multiple bus routes and approximately 20 mins walk from the train station.
Is this role flexible? We will try our best to accommodate volunteers based on their other commitments but we will also need to ensure that volunteering takes place at the times that our casework surgeries are held. Anyone available Monday to Friday 9-4pm should be encouraged to enquire as the opportunities will be fairly flexible within these times.
Min hours expected per week: 3 hours
Min period of commitment: 3 months
Requirements: When you volunteer with us in this role, you will be expected to represent the values of Shelter Cymru. You will need to show patience, tact and diplomacy and take the time to allow people to fully explain themselves. Some people may be unclear at first about what they want or need and so you will need to develop the skills to encourage them to express themselves in a way that can be fully understood. Supporting people using the principles of advocacy can be demanding and challenging. It is certainly unpredictable and you may know very little in advance who is what problem or issue they will raise. It can also be incredibly rewarding and makes a significant difference to the lives of people seeking our advice and guidance. General expectation of skills required will be: •Able to follow instructions and record details to a high level of accuracy. •Continually mindful of the purpose and boundaries of the role and particularly carefully follow guidelines regarding the giving of advice. •Reliable, honest and non-judgemental •Able to quickly establish rapport with people on all levels, have good listening skills and be able to speak clearly whilst understanding the need for confidentiality. •It is not a requirement of role but we would be particularly interested if you can communicate in any additional languages.
/ Induction/ One to one supervision
Volunteers will be carrying out the activities:
/ With paid staff
Training provided: Shelter Cymru Core Volunteer Induction Course ½ day Housing Services Support Overview – what do we do? ½ day Agored Cymru Level 1 Introduction to Peer Mentoring 4 days Debt and Benefit Training (Basic) ½ day Housing Law (Basic) ½ day
Age requirements: 18+
/ Application form/ Informal discussion/ References/ Disclosure and Barring Service (DBS) Check
"Out of pocket" expenses refunded for the following:
/ Transport/ Food allowance
People unsuitable for this opportunity:
Please be aware that the role is subject to a DBS check