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Customer Service Assistant

Emmaus South Wales

Neath

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About Emmaus South Wales

Emmaus operates a range of social enterprises in order to achieve financial sustainability.
Emmaus is working with companions to realise their aspirations and potential.
Federation members are... Read more

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]Community Work, Homelessness and Housing, Fundraising, Charity Shops and Retail


• To welcome customers into store • To assist customers with queries in a friendly, positive manner • Deal with customer concerns in an appropriate way, seeking the assistance of a manager when appropriate • Using the computerised till system to log all till sales • Encourage customers to sign up for Gift Aid when purchasing or donating items. • Ensure the till area is clean and tidy at all times


Checklist:

/ Group activity



Premises type: Charity Shop


Public transport: Public Transport is a few minutes walk away

Morning Afternoon Evening Night
Monday / / x x
Tuesday / / x x
Wednesday / / x x
Thursday / / x x
Friday / / x x
Saturday / / x x
Sunday x x x x

Is this role flexible? Yes- individuals can volunteer at times that suit their needs


Min hours expected per week: 3 hours


Min period of commitment:

Requirements: • Ability to operate as a team member. • Excellent communication skills • Flexible attitude to types of tasks required within the role. • Respect for the organisation’s policies. • A willingness to participate in relevant and appropriate training in order to carry out the duties required of the role. • Reliability.


Support offered:

/ Induction/ Peer support


Volunteers will be carrying out the activities:

/ Alone/ In a group/ With paid staff/ With other volunteers

Each shop has a manager, deputy, volunteers and companions


Additional support needs:


Training provided: Induction and further on the job training

Age requirements: 16+


Selection procedures:

/ Application form/ Informal discussion


"Out of pocket" expenses refunded for the following:

/ Transport

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18th October 2017

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