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Befriending - Telephone Friend

The Silver Line

Neath Port Talbot Volunteer Centre

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About The Silver Line

The Silver Line is the only confidential, free helpline for older people across the UK, open every day and night of the year. Our specially trained helpline staff:

- Offer information, friendship... Read more

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]Older People, Befriending

Did you know? In the UK, more than 1 million people aged over 65 say they often or always feels lonely. We have 1,000 older people waiting for a Silver Line Friend. They have chosen to be called Silver Liners. By volunteering as a Telephone Friend we match you to a Silver Liner that you call once a week. “Just speaking to someone helps me cope a little better…” – Silver Liner This is a volunteer role that you can do from home or work. All you need is access to a telephone and the internet. The Silver Line pays for the cost of all friendship calls and for safety reasons we also record the calls. In the time it takes to read the paper, watch the news or take a trip to the shop, you can volunteer with The Silver Line. A regular 30-minute call from a friend really can change the life of a lonely person. See how a call from a Silver Line Friend makes a big difference by searching 'The Silver Line' on YouTube.


/ Working with children and/or vulnerable adults

Premises type: Home based

Morning Afternoon Evening Night
Monday / / / x
Tuesday / / / x
Wednesday / / / x
Thursday / / / x
Friday / / / x
Saturday / / / x
Sunday / / / x

Is this role flexible? Friendship calls can be made between 8am and 8pm Monday - Sunday. Volunteers do need to be able to make their call on the same day and at the same time each week.

Min hours expected per week: 1 hours

Min period of commitment: We ask for a commitment of up to a year where possible.


Support offered:

/ Induction/ One to one supervision/ Peer support

Volunteers will be carrying out the activities:

/ Alone

Additional support needs:

Training provided: Each volunteer must attend a 90-minute telephone training session with up to 5 volunteers and a Silver Line trainer.

Age requirements: 18+

Selection procedures:

/ Application form/ Formal interview/ References


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19th March 2018

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