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Marketing and Front of House

South Wales Miners Museum

Neath Port Talbot Volunteer Centre

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About South Wales Miners Museum

TO OPERATE A MUSEUM DEPICTING THE SOCIAL HISTORY OF MINING WITHIN SOUTH WALES AND THE ASSOCIATED INDUSTRIES. TO FURTHER EDUCATION IN RELATION TO MINING HERITAGE.

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]Admin and Office Work, Community Work, The Arts/Culture and Heritage, Marketing / PR and Media


South Wales Miners' Museum resides in the beautiful Afan Valley portrays the working life of a miner and the hardship adults and children had to endure. The museum is made up of both indoor and outdoor exhibits that include a Blacksmith shop, Lamp Room and an Engine House. We encourage visits from schools, community groups and families who we aim to inform and entertain. We want to increase our visitor numbers and improve our Front of House experience for visitors as well as focusing on the Marketing of the museum and encouraging new ideas and groups to come and visit us. This role involves: 1) Meeting and Greeting visitors in a warm and friendly manner. 2)Answering the telephone, filing as appropriate and sending and answering emails when appropriate. 3)Thinking and creating new creative ways of marketing the museum. 4)Uploading new content on to our social media pages and onto our website. 5) Customer Service.


Checklist:

/ Required to use own vehicle

/ Required to use own vehicle insurance



Premises type: Office / Museum


Public transport: Bus station directly outside Afan Argoed

Morning Afternoon Evening Night
Monday / / x x
Tuesday / / x x
Wednesday / / x x
Thursday / / x x
Friday / / x x
Saturday / / x x
Sunday / / x x

Is this role flexible? Yes


Min hours expected per week: 4 hours


Min period of commitment:

Requirements: 1) Basic IT skills 2)Enthusiasm for the Museum 3) Good Customer Service


Support offered:

/ Induction/ Peer support


Volunteers will be carrying out the activities:

/ Alone/ In a group/ With paid staff/ With other volunteers


Additional support needs: Help and training will be provided to those willing.


Training provided: Training will be offered to all volunteers both within the museum and with other venues.

Age requirements: 16+


Selection procedures:

/ Application form/ Informal discussion/ References


"Out of pocket" expenses refunded for the following:

/ Transport

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18th October 2017

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