People are needed who can spare a few hours a week(no less than 3) and are willing to be trained to answer the telephone to callers and listen sensitively whilst they explain their problem.  You will develop skills in listening and questioning, identifying key information and assessing appropriate next steps; taking action when appropriate.

You will become part of an internationally recognised organisation and given all the support and encouragement you need.  And, best of all, you'll be helping hundreds of callers get the help and support they desperately need.

The service is a bi-lingual telephone service so the organisation is especially interested in volunteers with spoken Welsh language skills.  There will be no need to write in Welsh unless you wish to do so.